Privacy policy

Protecting Your Privacy
Max-Stairs Ltd.

1. Introduction

We take our responsibility to protect your personal data seriously, this privacy policy sets out how Max-Stairs Ltd uses and protects any information that you give when you use this website or have interactions with us, the types of personal data we may collect about you when you interact with us and how we store and handle that data to keep it safe.

We hope the following information will answer any questions you have, if not please feel free to contact us.

Please note; it is likely that we’ll need to update this privacy notice occasionally, we recommend you check back from time to time.

2. When do we collect personal data?

We collect your personal data when you visit this website through:

  • When you enquire about a product on our website using a contact form
  • When you order a product on our website
  • When you telephone us with an enquiry
  • When you engage with us on social media
  • When you contact us by any means with queries, complaints etc.
  • When you e-mail us an enquiry to any of our incoming e-mail addresses
  • When you sign up to e-mail marketing
  • Call logs, when you called us, and duration of calls.
  • IP address when you visit our website
  • Browser and directional data when you visit our website

3. What sort of personal data do we collect?

  • When you place an order with us we collect, your name, company name, phone number(s) billing/delivery address.
  • When you enquire with us about a product we collect, your name, e-mail address, phone number(s) and delivery address (if you provide it) such as if you require an accurate lead time based on your location.
  • Details of interactions either through phone or in person; for example, we may keep written notes of any comments, complaints or details of what you were interested in, in the form of internal notes.

4. How and why do we use your personal data?

When you order a product from us we use your personal data to:

  • Process your order
  • Contacting you to arrange delivery of your order
  • Delivering products to you
  • To respond to any queries, complaints, refund requests.
  • SMS message you to let you know we have a message for you

When you place an enquiry with us we use your personal data to:

  • Contacting with a quotation for product(s)
  • To respond to any queries or complaints you may have
  • SMS message you to let you know we have a message for you

E-mail marketing:

With your consent we will add you to our mailing list to keep you informed of any news or special offers relevant to you by e-mail.

You are free to opt out of this anytime.

5. How long do we keep your personal data?

When we collect and process your personal data, we keep it only for as long as necessary for the purpose for which it was collected.

For Orders:

For items ordered from us we keep your personal data for 5 years which is in line with our warranty period on our products as well as meeting our other legal obligations.

For Enquiries:

We will delete your personal data two years after our last correspondence, so if you enquired about a staircase or stair parts, we will delete all records of our correspondence two years after the last communication between us.

6. Who do we share your personal data with?

We sometimes share your personal data with trusted third parties, for example, delivery couriers.

We never share your personal details with anyone unless it is required in order for us to for fill our obligation to process and deliver your order and we only share with them the data they require to for fill their role and we work closely with them to ensure that your privacy is respected and protected at all times.

7. Your rights over personal data

From the 25th of May 2018 your rights over access to personal data stored by businesses changes because of the new EU data rules known as GDPR.

This mean you’re entitled to:

  • Access the personal data we hold about you, free of charge
  • Correct any incorrect or out of date or incomplete data
  • Withdraw consent for us to store personal data (within the constraints of the law) to be forgotten
  • That we stop using your data for marketing

If you wish to know what data we store on your or wish to have your personal data removed from our systems, please contact us by

E-mailing us:

8. Cookies:

What are cookies?

Cookies are small text files, that websites place on your computer often including unique identifiers, cookies can be used by web servers to identify and track users as they move through a website and identify returning users as well as optimising your browsing experience and add markers for advertising.

They do not contain information that allows us to personally identify you.

Cookies are either “persistent” or “session”, a persistent cookie is stored until it’s expiry, unless deleted before by the user, where a session cookie is deleted as soon as you close your web browser.

Cookies on this website:

We use both session cookies and persistent cookies on this website.

We will send you the following cookies:

  • Session cookie
  • Google Analytics – allows us to see how many people visit our website & store information about users sessions
  • Google remarketing – allows third party vendors, including Google to show you Max-Stairs ads at a later date
  • com – Allows viewing of 3D models on the case studies on our website
  • zopim – allows the live chat facility on the website to work

How we use cookies?

There’s no information in a cookie to personally identify you, but we can sometimes link the information stored from cookies to personal information we store about you, however we do not actively do this.

We may use the information we get from cookies for the following:

  • recognise your computer/smart phone/tablet when you visit our website
  • improve our websites usability
  • administration of our website
  • target you with Max-Stairs adverts at a later date

Blocking cookies:

Most internet browsers allow you to block website cookies, for example:

In Chrome Browser you can select:

Preferences > Advanced > Privacy > > Content settings > Cookies

From there you can disable the option to0″ Allow sites to save and read cookie data”

You can also block specific websites from using cookies.

However we would not recommend this as it would severely restrict your internet browsing experience.

You can also block specific websites from using cookies.

Deleting Cookies

You can delete the cookies from your device at any time by going into your browsers clear cookies function, for example:

In Chrome Browser you can select:

“Clear Browsing Data” from the menus, then tick the “Cookies and site data” and clear data.

Further Questions?

If you have any further questions, please do not hesitate to contact us, either by:

Writing to us:

Max-Stairs Ltd

Europa House

Office 2

Adlington Business Park


E-mailing us: