Protecting Your Privacy
Max-Stairs Ltd. 

1. Introduction

We take our responsibility to protect your personal data seriously, this privacy policy sets out how Max-Stairs Ltd uses and protects any information that you give when you use this website or have interactions with us, the types of personal data we may collect about you when you interact with us and how we store and handle that data to keep it safe.

We hope the following information will answer any questions you have, if not please feel free to contact us.

Please note; it is likely that we’ll need to update this privacy notice occasionally, we recommend you check back from time to time.

2. When do we collect personal data?

We collect your personal data when you visit this website through:

3. What sort of personal data do we collect?

4. How and why do we use your personal data?

When you order a product from us we use your personal data to:

When you place an enquiry with us we use your personal data to:

E-mail marketing:

With your consent we will add you to our mailing list to keep you informed of any news or special offers relevant to you by e-mail.

You are free to opt out of this anytime.

5. How long do we keep your personal data?

When we collect and process your personal data, we keep it only for as long as necessary for the purpose for which it was collected.

For Orders:

For items ordered from us we keep your personal data for 5 years which is in line with our warranty period on our products as well as meeting our other legal obligations.

For Enquiries:

We will delete your personal data two years after our last correspondence, so if you enquired about a staircase or stair parts, we will delete all records of our correspondence two years after the last communication between us.

6. Who do we share your personal data with?

We sometimes share your personal data with trusted third parties, for example, delivery couriers.

We never share your personal details with anyone unless it is required in order for us to for fill our obligation to process and deliver your order and we only share with them the data they require to for fill their role and we work closely with them to ensure that your privacy is respected and protected at all times.

7. Your rights over personal data

From the 25th of May 2018 your rights over access to personal data stored by businesses changes because of the new EU data rules known as GDPR.

This mean you’re entitled to:

If you wish to know what data we store on your or wish to have your personal data removed from our systems, please contact us by

E-mailing us:

8. Cookies:

What are cookies?

Cookies are small text files, that websites place on your computer often including unique identifiers, cookies can be used by web servers to identify and track users as they move through a website and identify returning users as well as optimising your browsing experience and add markers for advertising.

They do not contain information that allows us to personally identify you.

Cookies are either “persistent” or “session”, a persistent cookie is stored until it’s expiry, unless deleted before by the user, where a session cookie is deleted as soon as you close your web browser.

Cookies on this website:

We use both session cookies and persistent cookies on this website.

We will send you the following cookies:

How we use cookies?

There’s no information in a cookie to personally identify you, but we can sometimes link the information stored from cookies to personal information we store about you, however we do not actively do this.

We may use the information we get from cookies for the following:

Blocking cookies:

Most internet browsers allow you to block website cookies, for example:

In Chrome Browser you can select:

Preferences > Advanced > Privacy > > Content settings > Cookies

From there you can disable the option to “Allow sites to save and read cookie data”

You can also block specific websites from using cookies.

However we would not recommend this as it would severely restrict your internet browsing experience.

You can also block specific websites from using cookies.

Deleting Cookies

You can delete the cookies from your device at any time by going into your browsers clear cookies function, for example:

In Chrome Browser you can select:

“Clear Browsing Data” from the menus, then tick the “Cookies and site data” and clear data.

Further Questions?

If you have any further questions, please do not hesitate to contact us, either by:

Writing to us:

Max-Stairs Ltd

Europa House

Office 2

Adlington Business Park


E-mailing us:

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